Customer Relationship Management for an airline company

Mission :

Study of the existing procedures

Definition, optimization and standardization of procedures of customer relationship follow-up

Definition of tools for piloting for CRM management's implementation

Presentation of the solution to the Human Resources, validation.

Design and realization of tools

Tests, implemention tools

Migration of the old system's data towards the new solution

Appropriation of the solution near users

Checking of the whole of the system

Design and realization of quality tools' management

Deployment, assistance near the project management in order to support new procedures for all 300 user concerned.

Planning of the project's implementation

Weekly reporting of project status

Animation of the steering committees

Solution start up assistance

Technical aspects :

SAP / ACCESS / EXCEL

Modeling UML

Project management MS 2000